If you need help, the fastest way to find the answer to your question is by searching the Help Center.

Below are some of the commonly searched articles by other clients that may help you:

• What is ForeverClean?
• How do I view payment details for a charge?
• How do I request a refund?
• When will I be matched with a cleaner?
• My cleaner never arrived
• What if I'm not satisfied with the cleaning?

To report an appointment-specific issue:

1. Visit your Cozy Maid dashboard.
2. Select the appointment that you wish to report.
3. Click 'Report an issue'.

If you are unable to find the answer to your inquiry, you can reach Cozy Maid Support using one of the ways listed below:

• Email support@cozymaid.com; or
• Submitting a request by clicking on the Contact Support button below

Responses to inquiries may take up to 24 hours.