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How do I request a refund?

Click here to look up a charge

  • Your satisfaction is our top priority.
    We apologize if you were overcharged or if your cleaner didn't meet your expectations.
  • Cozy Maid's Resolution Process gives you the right to request a partial or full refund from your cleaner.
    Your request must be received within 72 hours of your cleaning, and the cleaner will have 7 days to accept or decline your request.
    • If you were not able to file your refund request in time, you can leave or update your review here
    • Many cleaners will respond with an offer of a partial refund or free fix-up depending on the issues with the cleaning. You can also reach out to your cleaner directly with your concerns. 

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