When will I be matched with a cleaner?
Your requested Cleaning Professionals are immediately notified of your request, and you will receive a notice once your appointment has been confirmed.
If you have some flexibility in your availability, you can encourage a quicker response from your Cleaning Professional by including alternate dates & times so they can work with your schedule and help quickly make the best match:
From your Account Dashboard:
- Select your upcoming appointment
- Click 'Report an Issue'
- Select 'When Will I know who my cleaner is?'
- Click 'Add or Edit Alternate Start Times'
In the event no Cleaning Professional accepts your request 24 hours before your appointment, you will not be invoiced & you'll have the ability to resubmit your request for a later date with the same or different requested cleaners at no additional fee.
Still need help?
Contact Support