What if my client has animals and I am allergic?
If your client has pets, they are written beside a little paw print on their appointment request when you click on it. You can choose not to accept it.
Additionally, after claiming a job, you can always call or text your client to ask if they have pets. If they do:
- Cancel the appointment from your dashboard or app so that the client can be rematched with another cleaner ASAP.
- If canceling the appointment will result in the deactivation of your account, please contact cleaner support for help.
You may also adjust your settings so that you won't receive requests from clients who have pets. To do so, follow the steps below.
If you're using the Homeaglow for Cleaners app:
- Go to the 'My Account' tab, and select 'Cleaning settings'.
- Tap 'Cleaning preferences'.
- Deselect the requests that you don't want to receive.
- Once you're done, tap 'Save'.
If you're using your browser:
- Visit your Dashboard Menu > Pets & Extras.
- Untick the checkboxes for requests that you don't want to receive.
- Once you're done, click 'Save'.
Don't have the Homeaglow for Cleaners app yet? Download it now!
Still need help?
Contact Support