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My cleaner cancelled

You shouldn't have to deal with uncertainty around your schedule and if your cleaner cancelled on you, we sincerely apologize.  We recommend taking the following actions:

  • Verify that your existing appointment schedule is accurate on your Account Dashboard.
  • If the cleaner who cancelled is still matched with you, please contact us so we can rectify this.
  • You can also contact us to create a Priority Last-Minute Request as early as 2 business hours from now with a different cleaner

Please note that our platform automatically records when cleaners cancel on clients.  We will automatically be following up with your cleaner to underscore the consequences of their actions & make sure it doesn't happen again.  Their account standing is also adversely affected.

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