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What's Cozy Maid's cancellation policy?

  • Cancellations up to 24 hours before your appointment are fully refundable.
    We understand schedules change. That's why it's free to reschedule or cancel any Cozy Maid appointment up to 24 hours before the start.
     
  • Cancellations within 24 hours of your appointment are not refundable.
    Once a Cleaning Professional has accepted your job request, he or she has committed your appointment to their schedule and cannot accept other clients during that time. Last-minute cancellations lead to unfillable time slots in your cleaner's schedule & lost earnings.
     
  • As a courtesy to your Cleaning Professional, we thank you for your consideration when requesting last-minute changes.

To cancel an individual appointment:

Visit your Account Dashboard > Click on the 'Edit' button next to the appointment you wish to cancel.

 

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